BaitRun UK Returns and Refunds Policy

Trade customers only

BaitRun UK supplies live bait and related products to businesses and delivers orders in person. Please check the products and quantities with our driver at handover where possible. Store live bait according to the handling guidance supplied with it.

Live bait and other perishable goods

Because maggots, casters, worms and other live or perishable products can deteriorate quickly, we cannot accept returns simply because you have changed your mind or ordered too much. We will consider claims where an order arrives damaged, is incorrect, or does not meet the agreed description or quality.

Reporting a problem

Please tell our driver at handover about any visible damage, missing products or incorrect quantities. If you discover another issue after the driver leaves, contact us as soon as reasonably possible, ideally within 24 hours for live bait. Give us your business name, order or invoice number, delivery date, product and quantity affected, and a description of the issue. Photographs of the bait and packaging help us investigate. Please retain the affected goods and packaging where practical until we advise you what to do.

The 24-hour request helps us investigate problems with perishable products; it does not remove any legal rights you may have if a fault could not reasonably be discovered within that time.

How we resolve claims

We will review each claim and may ask for further information or arrange to inspect or collect the goods on a delivery run. Where goods were supplied incorrectly, damaged, or did not meet the contract, we will offer an appropriate replacement, credit or refund according to the circumstances and applicable law. If a return is needed because of our error, we will arrange collection at no cost to you.

Other products

For non-perishable items, contact us before returning anything. Unused items ordered in error may be accepted for return at our discretion if we agree the return in advance. We will agree a collection or drop-off arrangement and any applicable costs before the return. This does not affect claims about faulty or incorrectly supplied goods.

Order cancellations

Contact us promptly if you need to change or cancel an order. We will try to accommodate changes before an order is prepared or the driver leaves for the delivery run. Once live bait has been prepared for your order or the driver has set off, cancellation may no longer be possible. We will explain any charges before agreeing a change where practical.

Contact us

To raise a return or delivery issue, speak to our driver at handover or use the contact details shown on your BaitRun UK order confirmation or the contact page at www.baitrunuk.co.uk. Please do not return live bait without arranging it with us first.

This policy applies to trade purchases and does not exclude or restrict rights that cannot lawfully be excluded.